Customer Satisfaction

---

#1: What is the full name and address of your company?
You want to make sure that the contractor has an actual place of business, and isn’t just working out of a truck. With no physical address, it will be impossible to track the contractor down if he doesn’t show up for work.

Penn Builders & Installations Co, Inc. We are located at 25 Halina Way, Kunkletown, PA 18058

#2: Does your company carry insurance and is the coverage adequate?
You don’t want to find yourself in a jam if there’s an accident or other issue and your contractor isn’t insured. Contractors should provide you with proof of insurance for comprehensive general liability, workman’s compensation, and completed operations insurance that protects you in the event of an accident. You should call the insurance company to verify that the policies are still valid.

We are fully insured including: Vehicles, General Liability of $2,000,000.00, Workers Compensation, Property Damage of $50,000.00 per incident. As a state goverment contractor we provide the same insurance to homeowners. Certificates are provided, adding our clients as a certificate holder and you will be notified directly by our carrier with any changes to the active policy.

#3: Is your company licensed?
You’ll want to see a contractor’s license. Is he continuing his education to stay aware of industry changes? Best practices?

We are Licensed with the State Of Pennsylvania #6996, since 2008 with an unblemished record of service. We are also rated the top 1 percent of 126,724 licensed contractors in Pennsylvania according to BuildZoom data. Having a four digit number shows we were the among the firsts applying when Pennsylvania passed the requirement laws in 2008.

#4: How long have you been in business?
90% of contracting businesses fail within the first 5 years. How long has the contractor you’re speaking with been in business? You’ll also want to see client references, not only for current projects, but for older ones, which can demonstrate whether a contractor’s work has stood the test of time.

Penn Builders & Installations Co, Inc is a privately help company incorporated in Pennsylvania in 2008.

We provide references upon request for past customers that agree to share their personal information.

#5: What is your track record for handling complaints?
Ask the contractor to share with you complains that he’s received and how he resolved them. This will give you a sense of how he interacts with customers, and what his follow-through methods are, and will help you to have a sense of how he’ll work with you in the event a problem arises.

Complaints are rare with us, although we do get them once in a while. Our top complaints and concerns are noise, concerns about lawn restorations when working in weather soaked areas. Neighbors sometimes complain about noise and we do our best to get the loudest work done between 9am and 3pm,  we regularly rake and seed any damaged lawn areas when the work is complete.

#6: What is your company’s workmanship warranty?
This is a warranty that is distinct from that of the products that you are having installed (e.g., James Hardie HardieShingle siding, with a James Hardie warranty). Ask to see the contractor’s training and certification credentials from the manufacturer. Check to see that they are still valid. Most contractors will offer this information without being asked for it; they know how important it is, and they want you to feel comfortable deciding to work with them.

Our warranty is submitted through the manufacturer, manufacturers cover installations only if the work is completed to their guidelines. Contractors changing anchors or procedures to save money will void any manufacturer warranty. Our labor is warranteed for 5 years after installation.

#7: What can you tell me about [My Project]?
Ask specific questions about specific projects. For example, for a large project, is a permit required? What about payment procedures? What are daily cleanup procedures?

A reputable contractor will welcome these questions and any others that you might have. They’ll want to know that you are invested in your project and that you trust them to make a good-faith effort every step of the process.

Obtaining proper permitting is always first on the list, payments are based on work completed only. we do not require a deposit for in-stock material. We will start the job and request payment for work completed. Typical payments are: payment after removals and preparation, payment for installed materials as project progresses.